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These conditions of sale are concluded on the one hand by the company Bernard Magrez Luxury Wine Experience, whose head office is located at 216 avenue du Docteur Nancel Penard, and on the other hand, by any natural or legal person wishing to proceed with a purchase via the website of the Château Pape Clément  hereinafter referred to as "the Customer  ".


1. Object of the contract


The purpose of these general conditions of sale is to establish the contractual provisions between le  Château   Pape Clément and the Customer   and the applicable conditions to any purchase made through the du  Château  Pape Clément merchant site . The acquisition of a good or a service through this site implies unreserved acceptance by the customer   of these conditions of sale.


2. Characteristics of the items offered for sale


The items offered are those listed in the catalog published on the site du  Château  Pape Clément . These items are offered within the limits of available stocks.   Each item is accompanied by a description drawn up by le  Château  Pape Clément . The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the item offered, particularly with regard to colors.


The workshops, visits and/or courses  are to be carried out at Château Pape Clément, in the shop  au 


216 avenue du Doctor Nancel Penard

33600 Pessac

Depending on the location listed on the ticket, and are valid for one year from the date of purchase.   The workshops offered are exclusively reserved for adults. 



3. Zone  geographic


The online sale of items presented on the site is reserved for buyers residing in metropolitan France.


4. Rates

The prices appearing in the catalog are prices inclusive of VAT in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the items. Le  Château  Pape Clément reserves the right to modify its prices at any time, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.   order processing, transport and shipping costs may be added.


5. Orders


The customer places an order on the website “ ”. To purchase one or more items, he must follow the following order process :


  • Choice of items and addition to cart

  • Validation of basket contents

  • Identification on the website or registration on the identification form on which he will indicate all the contact details requested

  • Choice of delivery method

  • Choice of payment method and acceptance of the T&Cs

  • Confirmation of payment

  • For the purchase of a workshop the customer must call the following number 05 57 26 43 04 in order to reserve a slot depending on availability.


Customer  will receive an order confirmation email.

The customer may at any time view during the ordering process the details of his order as well as its total price and correct any errors, before confirming it to express his acceptance.


The   Castle   Pope Clement reserves ownership of the items until full payment of the order, that is to say the collection of the price of the order by Le   Château _cc781905-5cde-3194-bb3b -136bad5cf58d_Pope Clement .


The   Castle   Pope Clement reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. Any order implies acceptance of the prices and descriptions of the items available for sale.

The   Castle   Pope Clement undertakes to honor orders received on the website only within the limits of available stocks.


6. Terms of payment


Payment for purchases is made via one of the following means, at the Customer's convenience :

  • By credit card

  • By bank check*

  • By PayPal

  • In cash at the physical store at the store of   Château  Pape Clément

*In the event of payment by bank cheque, this must be issued by a bank domiciled in metropolitan France, and payable to Bernard Magrez Luxury Wine Experience. 

It should be sent to Le   Château  Pape Clément , customer service (address : 216 avenue Docteur Nancel Penard 33600 Bordeaux). The items ordered will then be reserved for 7 calendar days from the date of the order. After this period and in the absence of receipt of the said check, Le   Château  Pape Clément reserves the right to cancel the customer's order. The check will then be returned to him upon receipt.


The collection is made upon receipt of the check.


It is also possible to order online or by telephone any of the articles or services that offers and pay them by credit card, check or cash and pick them up at the physical store  du   Château  Pape Clément


7. Shipping and delivery times


Any order placed on the website of Le   Château  Pape Clément before 1 p.m. Monday to Friday (excluding public holidays) will be prepared and shipped the same day, subject to payment validation.

The   Castle   Pope Clement undertakes to deliver the orders placed by the Customer within the stipulated time. If the said articles have not been delivered within 7 days from the delivery date provided for when the order was placed, and if this overrun is not linked to a case of force majeure, the Customer may proceed with the resolution of the sale, by sending by registered mail with acknowledgment of receipt to the following address : 216 avenue Docteur Nancel Penard 33600 Pessac. The sums paid by the Customer will then be fully reimbursed.


The customer has a period of 70 working days from the date of shipment of the order to report the non-receipt and request the resolution of the sale and the reimbursement of the items. After this time, no resolution of the sale will be accepted.


The customer is required to check the good condition of the items delivered. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated within 4 days of receipt.


8. Withdrawal period : exchange or return


Customers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to   Château _cc781905-5cde-3194-bb3b- 136bad5cf58d_Pape Clément for exchange or refund without penalty, and without return costs.


Return costs are offered by le  Château  Pape Clément. The Customer will be fully refunded as soon as possible and no later than 30 days after the date on which he exercised his right of withdrawal.

Conditions of exchange and return for reimbursement

Returned items must be new and in perfect condition. They must be returned in a state allowing their re-marketing.

The Customer must return the or according to the method of return proposed by le  Château  Pape Clément  : *

  • Colissimo

If the Customer were to return the items by another method of return, and as such bearing return costs, he could not claim any refund or exchange from   Château _cc781905-5cde -3194-bb3b-136bad5cf58d_Pope Clement .

The customer must keep proof of deposit of the package with one of the two service providers responsible for the return. In the absence of this proof, no exchange or refund can be made in the event of loss of the package.


The workshops offered cannot be reimbursed but the date agreed to carry out the workshop may be modified, as well as the name of the beneficiary of the workshop, by telephone or directly at the shop at   Château  Pape Clément .. If you wish to cancel or modify your reservation please contact us at

+33 (0)5 57 26 38 38


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